Thank you for choosing Utrack Africa Limited as your Fleet Management Partner. In order to improve our services we have setup a Customer Care Department. Kindly read through to learn how to quickly and effectively get assistance from us.


Under this department you will be able to get assistance instantly once you raise a ticket and/or call on general inquiry, complaints, training and/or scheduling appointments.

Kindly contact us through the following email addresses or phone numbers:

Arusha - Head Office

James Macha - Customer Care & Sales Representative.

Mob: +255 754 887 225


Landline: +255 776 222 000 | +255 777 101 222

Dar es Salaam - Branch

Fidelis Charles - Customer Care HOD

Mob: +255 754 887 225

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. |

Landline: +255 22 261 7225

Sanha Saggaf - Customer Care & Sales Representative.

Mob: +255 768 887 225


Landline: +255 22 261 7225

Malik Siniga - Sales & Customer Care Executive

Mob: +255 789 887 225

Email: |

Landline: +255 22 261 7225

Follow this simple procedure to Open A New Ticket from our website 

  1. Visit our website
  2. Click  on the link or button labeled "Helpdesk"
  3. Click on the button labeled "Open A New Ticket"  and fill in the required information
  4. Submit your ticket request
  5. You will receive a Ticket number in your mailbox

Follow this simple procedure to check on your Ticket Status

  1. Visit our website
  2. Click  on the link or button labeled "Helpdesk"
  3. Click on the button labeled "Check Ticket Status" 
  4. Enter your email address and the ticket number you were assigned upon request
  5. A secure link will be sent to your email. Follow this link to access your ticket info and to interact with the Customer Care Department

Thank you once again for choosing Utrack Africa Limited services. We look forward to working with you.