Thank you for choosing Utrack Africa Limited as your Fleet Management Partner. In order to improve our services we have setup a Customer Care Department. Kindly read through to learn how to quickly and effectively get assistance from us.

 

Under this department you will be able to get assistance instantly once you raise a ticket and/or call on general inquiry, complaints, training and/or scheduling appointments.

Kindly contact us through the following email addresses or phone numbers:

Arusha - Head Office

Doreen Kangi

email: customercare@utrackafrica.com

phone: +255 754 887 225

Landline: +255 776 222 000

 

email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

 

Dar es Salaam - Branch

email: customercare1@utrackafrica.com  

phone: +255 768 887 225

 

email: customercare3@utrackafrica.com

  

Landline: 2666189/2666589

 

Follow this simple procedure to Open A New Ticket from our website 

  1. Visit our website www.utrackafrica.com
  2. Click  on the link or button labeled "Helpdesk"
  3. Click on the button labeled "Open A New Ticket"  and fill in the required information
  4. Submit your ticket request
  5. You will receive a Ticket number in your mailbox

 

Follow this simple procedure to check on your Ticket Status

  1. Visit our website www.utrackafrica.com
  2. Click  on the link or button labeled "Helpdesk"
  3. Click on the button labeled "Check Ticket Status" 
  4. Enter your email address and the ticket number you were assigned upon request
  5. A secure link will be sent to your email. Follow this link to access your ticket info and to interact with the Customer Care Department

 

Thank you once again for choosing Utrack Africa Limited services. We look forward to working with you.