We thank you for choosing Utrack Africa as your ECTS service provider. To provide you with better services, we have setup an ECTS Helpdesk dedicated to providing support to our ECTS clients.

The helpdesk will be open for extended hours to enable you access help whenever you need it. We also have a support hotline reachable 24 hours a day. Below are the services provided by the Utrack ECTS support desk:

Seal Activation/Tagging Suport Services

The support team will coordinate seal tagging services at the various loading/activation points for all ECTS clients for both portable tracking units and fixed ECTS systems. For proper planning, we request that the Support team is informed of expected activations at least 24-48 hours in advance.

Training

The Support team will arrange for training of clients on correct usage, charging, storage and maintenance of our ECTS portable devices/seals.

Incident Logging and Advisory Services

Utrack's Support desk is your one stop centre to report all incidents e.g loss or theft of seal, trip extension, delays in transit etc. Our highly trained support team will log the incident in our system and offer you advise on what steps to take next. 

Hardware/Firmware Information

When hardware/firmware upgrades are available, our support team will contact you to advise you of the same and to make arrangements on how your seals can be upgraded. They will also contact you to let you know when the process is complete so that you can arrange collection where necessary.

General Information

The Control Room will regularly circulate to all our customers general information and new developments that impact on their business and ECTS in general

Contacts

Hotline Number: 0784 123 000

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Skype: controlroom57